Returns is a scheme provided by respective sellers directly under this policy
in terms of which the option of exchange, replacement and/ or refund is
offered by the respective sellers to you. All products listed under a particular
category may not have the same returns policy. For all products, the
returns/replacement policy provided on the product page shall prevail over
the general returns policy. Do refer the respective item's applicable
return/replacement policy on the product page for any exceptions to this
returns policy and the table below
Home: Household Items
Refund or replacement
Free replacement will be provided within 10 days if the product is delivered
in defective/damaged condition or different from the ordered item.
Please keep the product intact, with original accessories, user manual and
warranty cards in the original packaging at the time of returning the product.
Non-Returnable - All Wind Instruments (Harmonicas, Flutes etc.) This item is
non- returnable due to hygiene and personal wellness.In case these products
are delivered in damaged/defective condition or different from the ordered
item, we will provide a free replacement. In order to help you resolve issues
with your product, we may troubleshoot your product either through online
tools, over the phone, and/or through an in-person technical visit.
For any other issues with the product, you may contact DSR - DSR 24×7
Customer Care No-9619999022
a. product undelivered
b. product/accessories missing
c. wrong product/accessories delivered
No Returns categories
Some products in the above categories are not returnable due to their nature or
other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products here.
In case of returns where you would like item(s) to be picked up from a different
address, the address can only be changed if pick-up service is available at the new
During pick-up, your product will be checked for the following conditions:
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should
match and MRP tag should be undetached and clearly visible.
The product’s original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions
are not met.
For any products for which a refund is to be given, the refund will be processed
once the returned product has been received by the seller.
In certain cases where the seller is unable to process a replacement for any
reason whatsoever, a refund will be given.
In cases where a product accessory is found missing/damaged/defective, the
seller may either process a replacement of the particular accessory or issue an e
GV for an amount equivalent to the price of the accessory, at the seller’s
During open box deliveries, while accepting your order, if you received a different
or a damaged product, you will be given a refund (on the spot refunds for cash-
on-delivery orders). Once you have accepted an open box delivery, no return
request will be processed, except for manufacturing defects. In such cases, these
category-specific replacement/return general conditions will be applicable. Click
here to know more about Open Box Delivery
'In case the product was not delivered and you received a delivery confirmation
email/SMS, report the issue within 7 days from the date of delivery confirmation
for the seller to investigate.'